Onfleet is an AI-powered last-mile delivery platform for retailers and e-commerce brands using internal fleets, external delivery partners, or both. Coordinate orders across locations, adjust capacity as demand changes, and maintain a consistent customer experience.
Retail delivery software helps multi-location retailers and e-commerce brands manage last-mile delivery operations from one platform, so every order reaches the right customer on time and every delivery reflects the same brand experience regardless of which driver or partner fulfills it.
Multi-location retailers are managing delivery across more stores, more delivery partners, and more customer touchpoints than ever before. Your own drivers cover the core. Delivery partners cover the overflow, the peak periods, and the new markets. But every time an order goes to an external partner, visibility can disappear. You don't know if it's on time. You don't know if the customer got an update. You don't know if your brand experience held up. Onfleet gives multi-location retailers and e-commerce brands one platform to manage their entire delivery operation, internal drivers and delivery partners, with real-time visibility and a consistent customer experience across every store and every order, no matter who fulfills it.
Fuel Cost Savings
Reduced Failed Delivery
On Time Delivery
Driver app Apple Store rating, 5,000+ reviews
Monitor deliveries across your internal fleet and external delivery partners from one place. See order progress across stores and markets, with alerts that surface delays and deliveries that need attention.
Assign deliveries across internal and external providers from the same platform. Use your own fleet alongside third-party delivery partners as order volume and delivery needs change.
Tap into Onfleet Connect: 150+ pre-vetted courier partners available through one integration. Cover peak retail demand, seasonal surges, or new market expansion without adding headcount. Every courier partner delivery stays visible on your dashboard with the same tracking, the same branded customer notifications, and the same proof of delivery as your own drivers.
Onfleet's AI, trained on 400M+ deliveries, optimizes routes around traffic, delivery windows, driver capacity, and same-day order requirements. Plan routes from stores and fulfillment locations in minutes, not hours. Dulux Decorator Centre eliminated manual route management across 230+ store locations using Onfleet's route optimization.
Onfleet's AI auto-dispatch automatically assigns incoming orders to the optimal driver as they arrive, based on location, capacity, and delivery requirements. Same-day retail orders keep moving without dispatchers manually assigning every new delivery, even during peak periods.
Track delivery volume, service times, driver performance, and other operational metrics in one place. Use the data to understand delivery performance across stores, markets, and your broader retail operation. Analytics cover both your internal fleet and external delivery partners, giving you a unified performance view across your entire delivery network, not just the orders your own drivers complete.
Send customizable delivery notifications that keep your brand in front of customers from dispatch through delivery. Provide a consistent experience whether an order is fulfilled by your own fleet or a delivery partner.
Enable secure communication between dispatchers, drivers, and recipients without sharing personal phone numbers. Quickly coordinate delivery instructions, access details, or changes when a retail order is on its way.
Capture photos, signatures, barcodes, and other delivery details at the doorstep. Add ID and age verification when required for restricted products and maintain a clear record of each customer handoff. Every proof of delivery record is exportable and searchable so when a customer disputes a delivery, your team has the documentation to resolve it in seconds, not hours.
Joseph Evangelista, Director of Retail Logistics, EQ3
Tom Kooser, CIO, Total Wine & More
Benjamin Chesler, Co-Founder and COO, Imperfect Foods
Onfleet connects to your existing e-commerce platform, POS system, and order management tools through native integrations and an open REST API, so delivery workflows run automatically from order placement to doorstep confirmation without manual data entry.
Onfleet meets the compliance posture your retail operation, payment partners, and customers expect, with data protection and security controls built into every delivery.
