DELIVERY EXPERIENCE SOFTWARE

Give Every Customer A Delivery Experience Worth Coming Back For

From first notification to final drop-off, Onfleet delivers a premium customer experience with branded notifications, live tracking, and real-time updates that stay consistent whether you deliver the order or a third-party partner does.

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The Customer Experience That Stays, Even When You Outsource

Most delivery operations lose control of the customer experience the moment they outsource a delivery. With Onfleet, every customer touchpoint stays yours, from the first alert to the final drop-off, so communications always look like they are coming from you, regardless of who's at the door.

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Results with Onfleet

300M+

Customer Notifications Sent

99%

On-Time Deliveries

4.8/5

Average Delivery Feedback Rating

80%

Reduction in Customer Inquiry Calls

Automated Notifications That Keep Customers Informed,  From Dispatch To Doorstep

Branded Notifications

Send custom SMS notifications at every delivery step, so recipients always know where their order is. Every message has your branding so it looks like it’s coming from you, even if the delivery is outsourced.

Accurate, Predictive ETAs

Onfleet's AI recalculates delivery windows continuously based on real-time conditions, so customers always have an accurate, up-to-date ETA. If timing shifts, delay alerts can be sent automatically.

Instant Proof of Delivery

As soon as a delivery is completed, customers automatically receive photo and signature confirmation on their tracking page, reducing "where's my order" calls.

Whether it's third party or in-house, once that task is completed, that customer is getting an email saying your order has been delivered. If they're not a connected partner in Onfleet, I don't know what they're getting. What is their experience? They're not getting the Inspired Go delivery experience that we work hard to try to build.

Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go

A Real-Time Tracking Page,
Built Around the Customer Experience

Live Tracking Page

Give customers a live map view of their driver's location so "it's on its way" actually means something. They see exactly where their order is and when to expect it, reducing support calls.

Driver & Recipient Chat

Real-time messaging between recipients and drivers resolves access issues, missed connections, and address questions before they become failed deliveries.

Customer Feedback Survey

Automatically send a feedback survey after every delivery, giving you a constant pulse on customer experience and flagging issues before they become a trend.

Built For The Way Your Industry Delivers

Medical & Lab Logistics

Pharmacy

Auto Parts

Prepared Foods & Meal Kits

Purpose-Built Visibility For Medical And Lab Deliveries

Time-critical samples and medical supplies demand precision at every step. Onfleet captures barcode scans, timestamps, and confirmation at every pickup and drop-off, creating a complete chain of custody across every driver and courier partner, without chasing down PODs.

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Ensure Patients Are Home When Medications Arrive

Signature-required prescriptions need the recipient present. Predictive ETAs and proactive alerts tell patients exactly when their driver is arriving, so they're at the door ready to accept it. No more missed deliveries that require a costly second attempt or a trip back to the pharmacy.

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Keep Repair Shops In The Loop So Bays Stay Running

A late part stops a repair job and idles a revenue-generating bay. Real-time delivery updates and accurate ETAs keep shops informed on when parts are arriving, reducing inbound calls to your team and giving shops the visibility to plan their day around your delivery.

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Get Subscribers To The Door Before Their Kit

Time-sensitive deliveries demand real-time awareness. Proactive ETA alerts help subscribers pick up their kit the moment it arrives while it’s still fresh. Custom drop-off instructions, like avoiding sunlight or choosing shaded areas, protect product integrity through the final step.

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