Onfleet gives grocery teams one platform to manage delivery across stores, internal drivers, and delivery partners. Keep orders visible from dispatch to doorstep, adapt capacity as demand changes, and protect the customer experience as you scale.
Grocery delivery software helps retailers and distributors manage last-mile delivery across stores, internal fleets, and delivery partners. It brings routing, dispatch, real-time visibility, and customer communication into one platform, so teams can manage high order volumes and changing delivery capacity without losing control of the customer experience.
Grocery delivery gets harder to manage as order volume shifts across stores, delivery windows tighten, and internal capacity doesn't always match demand. Adding outside capacity solves one problem, but can introduce new systems, less visibility, and less control over the customer experience.
Onfleet gives grocery teams the flexibility to optimize their internal fleet, extend capacity when needed, and manage the operation without fragmenting how deliveries are planned, tracked, and experienced by the customer.
Fuel Cost Savings
Reduced Failed Delivery
On Time Delivery
More Delivery Capacity
Track orders across your entire delivery network with live driver locations, status updates, and predictive ETAs. Maintain the same level of visibility when deliveries move outside your internal fleet, without chasing updates across providers.
Give dispatchers a live view of route progress and delivery exceptions across the day. Surface delays early so teams can intervene before they affect delivery windows or customer experience.
For every delivery, you can require photos, signatures, barcode scans, and a geofenced confirmation that the driver was at the right address. Know exactly where groceries were left and settle customer disputes in seconds.
Automatically match each order to the right delivery provider based on the factors that matter to your operation, including capacity, cost, and service requirements. Scale beyond your internal fleet without adding manual provider decisions to every order.
Tap into Onfleet's network of pre-vetted couriers when you need more capacity or specialized delivery capabilities. Expand into new service areas and cover demand spikes without building additional fleet capacity yourself.
Run internal and outsourced deliveries through the same operational workflow. Keep order tracking, delivery performance, and customer visibility connected as you add providers, instead of creating another operational silo.
Turn hundreds of orders with different delivery windows into optimized routes in seconds. Factor in traffic, driver schedules, and vehicle capacity at once, replacing the hours of manual planning it takes to make all those constraints work together.
Assign on-demand orders the moment they come in. Orders go to the right driver based on availability, location, and your operating rules, so you can promise two-hour windows and hit them without a dispatcher watching the queue all day.
Know a delivery is likely to miss its window before the customer does. ETAs continuously adjust as routes progress, giving your team time to intervene when delays could put a promised window or temperature-sensitive order at risk.
Give customers a consistent, branded delivery experience regardless of who handles the order. Automated SMS updates and accurate delivery windows keep your brand front and center across internal drivers and delivery partners.
Give customers real-time visibility from dispatch through delivery with a branded tracking page and continuously updated ETAs, without requiring them to download another app.
Let drivers and customers coordinate delivery details directly and securely without exposing personal phone numbers. Resolve handoff issues faster without pulling your operations team into every conversation.
Andrea Rodriguez, Operations Analyst at SameDay Delivery
Andrea Rodriguez, Operations Analyst at SameDay Delivery
Connect Onfleet with grocery and e-commerce systems like Shopify, WooCommerce, Grocerkey, Freshop, Wynshop, and QuickBooks. Use Onfleet’s API and webhooks to connect custom and legacy systems already supporting your operation.
Onfleet meets the compliance posture grocery operators, delivery partners, and customers expect, with data protection and security controls built into every delivery — including the customer data that stays with you instead of a third-party marketplace.
