Transform your delivery service with custom-built solutions

Onfleet’s Professional Services team is dedicated to helping you maximize the potential of the platform with tailored solutions built to your specific needs.

Gain immediate insight into what’s critical for you.

Easily see what’s on time and what’s late. Know all your drivers’ statuses at a glance.

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Create and Update Tasks in Onfleet

  • Automate task creation as you receive new orders - all in real time.
  • Clean up old, unwanted tasks with a single button click or scheduled cadence.
  • Automatically generate tasks for driver breaks and/or other activities.
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Get your data sent directly to you

  • Receive raw Onfleet data extracts in CSV or JSON format.
  • Get your data via SFTP, email attachment, or directly into cloud storage.
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Ensure your data is synced and accurate across all your applications

  • Automate task creation in Onfleet as soon as you receive orders, or batch-create them on a scheduled cadence.
  • Capture and store proof of delivery (POD) photos, signatures, and age verification data in your own systems of record.
  • Sync updates back to your order management system in real-time as deliveries are completed.
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  • “One of the things that impressed us the most was the interaction with [Onfleet’s] Solutions Team. From the initial conversations, all the way through the onboarding process, Onfleet tried to accommodate our requirements and made sure the launch process went smoothly. The software itself is very intuitive and easy to implement, so it didn't take us long to complete the integration.”

    Simone Culp, Software Development Manager, BWI Companies, Inc

Common Support Questions

If you are looking for more support info please feel free to contact us.

Projects are generally billed by the hour of development time required. Most solutions require just a few hours of dev time. In certain cases, these rates may be negotiable (or waived) if a custom solution is bundled with a new or extended Onfleet subscription. Please work with your Account Executive or Customer Success Manager to discuss your options.

Projects are planned into two-week sprints. Most projects are completed within one or two sprints, depending on complexity and resource availability. Some projects may be completed much more quickly. You can expect to have a working solution within 2-4 weeks of signing a Service Order, if not sooner!

Our goal is to enhance your experience using Onfleet. Typically, this means integrating Onfleet with your other tools, automating aspects of your workflows, or in some cases, building simple apps that expand on Onfleet features. Fully-fledged, standalone applications or integration to legacy/non-standard technology are generally going to be considered out-of-scope.

Every Solutions project begins with a thorough discovery and scoping session to ensure that our team understands your business needs and to establish clear technical requirements for a solution. Once those requirements are documented and a Service Order is signed, dedicated Onfleet Solutions Engineers will design and develop your solution. We will test internally before turning-over a working solution to your team for User Acceptance Testing. All solutions come with a 30-day “hypercare” period during which support and troubleshooting will be expedited to resolve any bugs or missed requirements. Following this period, customers are entitled to a standard level of Onfleet support from our amazing Support team.

No problem! Schedule some time with us and we’ll help determine whether a Solutions project is worth undertaking. We will never try to sell a custom solution where there are effective alternatives available in Onfleet or where we don’t feel confident in our ability to deliver an amazing solution.

solutions team

Other Questions

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If you are unsure of how our team can help your specific use case, please feel free to reach out so one of our solutions experts can help.

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